Franchise Manager Job Description Roles and Responsibilities

 

A franchise manager is a specialized professional within a franchisor’s organization. They are responsible for ensuring that the franchise system runs smoothly and that the franchisees meet the franchisor’s expectations.

The development manager typically has a degree in business or management. They often have experience in the franchisor industry and have strong customer service skills. 

The manager will work with the franchisor to develop and execute a franchising system strategy. They will also work with the franchisees to ensure that they are meeting the franchisor’s expectations. This article is very special because I have been working as a franchising manager for many years. I would love to hear candidates’ and franchisors’ feedback and suggestions on this article. After reading this, you will know the franchise manager meaning, skills, salary, resume, job description, roles, and responsibilities. I vouch for this, you can comment me on your questions or feedback.

 

Importance of Franchise Manager in franchising

A franchise is a business model in which a company licenses the rights to open and operate a chain of restaurants under a single name. Franchises offer several benefits, including economies of scale and the ability to tap into a pre-existing customer base.

A manager is essential to the success of a franchising. They are responsible for ensuring that the franchise runs smoothly and that the franchise chain’s goals are being met. A well-qualified franchising business manager can help a franchisor attract and retain quality employees, promote the brand building for franchisor, and drive sales.

 

 

A top-quality manager can also help a franchisor avoid many common pitfalls that lead to failure. A good franchise manager can help secure franchisor financing, develop marketing plans, and create and implement financial and operational policies.

A skilled business development manager can also help a franchisor identify and address potential problems before they become major problems.

 

How to hire a Franchising Manager

Finding the right manager for a franchises is important, as the manager is ultimately responsible for the success or failure of the business. Here are some tips for finding the right manager for your franchises.

 

 

What are Franchise Manager Roles and responsibilities?

1. Prepare your ideal franchise manager profile, resume, roles and responsibilities, and job description
2. Do your research. Research the manager before you interview them.
3. Take references from peer franchisors. Talk to other franchise brand owners. Ask them who their best business manager was and why.
4. Interview several candidates. Meet with several potential franchise managers and ask them questions about their experience managing franchises. You look at their approach to business and their vision for franchising.
5. Consider a manager with experience. A manager with experience in the franchising industry will be better equipped to lead the business.
6. Consider a manager with a good track record. research the manager’s past businesses to see if they have a good track record.
7. Ask for references before hiring a franchise development manager. Ask this business manager to provide you with references they previously worked with, particularly in franchising.
8. Consider a manager with good business acumen, interest in business models, and financial feasibility. The manager has to explain and convince the potential franchisee to buy your franchising business. 
9. You can assign candidate searches to job portals or HR consultants. Job portals like –
   • Indeed
   • Ziprecruiter
   • Monster
   • Glassdoor
   • FlexJobs
   • Ladders 
   • Angellist
   • LinkedIn

A franchise manager is a key employee in a franchise business. This position is responsible for supervising the day-to-day operations of the business, as well as working to ensure that the franchise is successful. 

The role of the franchise manager includes developing and growing the business. In some cases, a franchising manager may also lead the franchises network to ensure that the business is running smoothly.

 

 

The Franchising Manager must also communicate effectively with franchisees and their staff, customers, and other key stakeholders.

 

 

Franchise manager Job description Sample

Job Title options

1. Franchise Manager
2. Franchise Business Manager
3. Franchisee Development Manager
4. Franchisee Sales Manager
5. Franchise Head 
6. Area Franchise Manager
7. Regional Franchise Manager
8. Franchise Acquisition Manager
9. Franchise Operations Manager

 

Job Purpose

XYZ is looking to hire a seasoned/ mid-level position of Franchising Manager. This individual will be responsible for identifying, creating, monitoring, and tracking new franchise opportunities. 

The ideal candidate should have a successful track record of exceeding aggressive franchise sales goals while maintaining franchise sales and operations balance. 

This role of franchisee manager is essential to the future success of the franchising business. (Brand name)

 

Franchise manager roles and responsibilities

• Developing and implementing a comprehensive franchise business plan, 
• Overseeing day-to-day operations, and 
• Developing new and existing franchisees. 
• Develop and execute a franchise business strategy to expand franchise business and prospects, drive growth, and increase customer satisfaction.
• Develop key performance indicators (KPIs) to deliver business intellect and estimate performance to improve consumer experiences.
• Develop and monitor franchise administration SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements.
• Work with other teams in formulating policies and procedures related to franchise operations and navigate decisions within the boundaries of the franchise program.
• Remember the material norms of the franchise system and ensure proper documentation for enforcement.
• Plan and complete the yearly and quarterly duties of the franchisor to sustain compliance with federal and state franchise regulations. This task includes updates to the Franchise Disclosure Document.
• Work with a franchise lawyer to correspond to state registration filings, respond to the demands for further information from state examiners, and communicate the status of state registrations to Franchising Team.
• Record events of non-compliance and execute compliance protocols for every franchisee.
• Generate prompt notices to franchisees on events on non-compliance or breach.
• Keep tracking mechanisms to provide licensees to adhere to franchise agreements’ prerequisites and identify trends.
• The franchise manager should track franchise software for tracking sales, finances, inventory, and other important data. 
• Support franchises to buy the best franchise insurance.
• Serve as a liaison between the Franchise Department and the franchise lawyer or franchise dispute lawyer in case of disputes.
• Also, complete other duties as entrusted.

 

Educational and Work Experience Requirements

• Bachelor’s degree or equivalent.

• 5 -10 + years experience in franchise administration. (experience as per your requirements of franchising manager salary budget).

• Extensive franchise sales experience.

• Consistent and proven sales results, exceeding expectations.

• Exceptional organizational skills and attention to detail, especially with contracts and franchise information.

• Clear, informative, and accurate communication skills, both verbal and written.

• Ability to multitask and prioritize assignments.

• Continuous improvement mindset, ability to work autonomously, and excellent situational judgment.

 

Benefits & Perks

• Competitive compensation and benefits package, including insurance and others.

• Mention paid time off and paid holidays

• Mention your office location or remote work location

• Other perks to mention.

 

Franchisor Overview and Company Profile 

XYZ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Mention about franchisor’s business and when the company’s history, and brief about the vision and mission of the franchisor.

 

 

What should include in franchise manager interview questions?

There are many different questions that you can ask franchise managers during interviews. The questions will also help a candidate for a franchise manager’s interview. Here are the most important questions that should include

1. What are a franchise manager skills and KPIs? What motivated you to become a franchising manager?
2. What have you done to develop and grow your [ast or present employer over the past year?
3. What are your thoughts on franchising as an industry?
4. What are your plans for the future of your employer’s franchise business?
5. What do you believe are the key ingredients for a successful franchise?
6. What do you understand by the franchise business model?
7. How will you structure a franchise marketing plan?
8. How many franchises have you sold in your career as a franchising manager?
9. Which franchise lead generation methods do you prefer and elaborate?
10. What should your ideal franchise fees be charged by the franchisor?
11. Try to sell me any franchise business opportunity and explain the financial planning and budgeting and projected profitability.

 

 

Ideal Franchise Manager Resume

This section of the article will make sense to candidates seeking franchisee manager jobs in the franchising industry.

An ideal franchise manager’s resume highlights the candidate’s experience in running a successful business and expertise in specific areas of franchising.

Many of the qualities that make for a successful franchising manager include strong leadership skills, excellent communication and organizational skills, and a thorough knowledge of the franchising industry. 

A strong resume can also highlight the candidate’s experience in franchise marketing and sales and their understanding of franchise financial matters.

Highlight your past achievements as a franchising manager and your future goals as a professional manager. Also, mention references, and use strong references from franchising experts or notable persons from any local franchise association.

We have a free franchise manager resume sample in our downloads section for your reference. Suppose you wish for a customized resume to qualify for the position of franchising development manager.

We will draft your resume with a cover letter and a few case studies if you wish to showcase it to your prospective employer.

 

Franchise Manager Salary

The average annual salary for a franchise manager is around $75,000 and this is as per the skills and past roles and responsibilities managed. The job requires a lot of work and dedication, and many franchise managers make a good living from their job.

 

 

Beginners can expect a yearly salary of $40,000.On the other hand, a seasoned franchising professional qualifying for the role of Franchise Director or any other senior position can command an annual salary of $100,000 or more.

These average salaries are for developed economies like North America, the United Kingdom, Europe, and Australia.

 

Conclusion 

The basic role of the franchise manager is to force the best franchise management practices implemented in the franchise system. A franchise manager helps brand owners and franchises keep track of their business operations. 

To summarise, the franchising business manager should ensure the following checklist is not violated by the franchisor or franchisee. This checklist will ensure a healthy franchisor and franchisee relationship.

 

1. Franchise Business Model
2. Franchise Business plan
3. Franchise Agreement
4. Franchise Operations Manual

The most daunting challenge for me as a franchise administrator was to balance the franchisor, franchisee, and ethical business practices. 

Therefore, I recommend that all franchisors have a franchise business model and follow ethical business standards. The franchisees follow franchise standards and guidelines for smooth franchise operations and learn how to build a franchise brand.